Last updated: 1 August 2025
At AAA MaxCare, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following types of information:
- Personal Details (e.g., name, contact information, date of birth)
- Health Information (where necessary, with your consent)
- Employment Information (job title, workplace, services requested)
- Website Data (IP address, browser type, usage behavior via cookies)
How We Collect Information
We collect information through:
- Direct interactions (e.g., service inquiries, bookings, assessments)
- Website forms, emails, or phone conversations
- Automated technologies like cookies for improving website experience
- Referrals or employer-based programs (e.g., EAP)
Why We Collect Your Information
Your information helps us:
- Provide and tailor psychological, legal, wellbeing, and workplace services
- Respond to inquiries or concerns
- Improve our services and user experience
- Comply with legal and regulatory obligations
Data Security
We take all reasonable steps to:
- Protect your information from misuse, interference, loss, unauthorized access, and modification
- Store data securely via encrypted systems and firewalls
- Limit access to your data on a need-to-know basis
Sharing of Personal Information
We do not sell or trade personal information. We may share your information:
- With your consent
- With trusted third parties (e.g., healthcare providers, legal consultants)
- When legally required, such as in compliance with subpoenas or government requests
Cookies and Web Tracking
Our website may use cookies and analytics to:
- Enhance user experience
- Track website usage for performance improvements
- Customize your interaction with our services
- You can manage cookies through your browser settings.
Access & Correction of Information
You have the right to:
- Request access to personal information we hold
- Request corrections if the data is inaccurate or outdated
- Withdraw consent where applicable
- Requests can be made by contacting our Privacy Officer (details below).
Cross-Border Disclosure
We store and process all data in Australia. If international data transfer is necessary, we ensure it complies with Australian data protection standards.
Contact Us
For privacy inquiries, corrections, or complaints:
We aim to respond within 30 days of receipt of your request.
Policy Updates
This policy may be updated periodically. We recommend reviewing this page for any changes.
